Your Questions, Our Answers

General Questions

Integrity Window Cleaning offers professional cleaning services in Guildford, Woking, Esher, Knaphill, Byfleet, Weybridge, Horsham, Crawley, Epsom, Boxhill, Haywards Heath, Burgess Hill, Cowfold, Godalming, Dorking, Kingsfold and Warnham.

Our main services include window cleaning, gutter unblocking, gutter/fascia/soffit cleaning, conservatory cleaning and jet washing.

Yes – all our services are available to both residential and commercial clients.

Yes. Our regular scheduled work always gets top priority, but if our schedule allows we offer one-off cleaning for special occasions or moving house etc.

Yes! As much for our peace of mind as yours, we always carry full public liability insurance.

Yes in most instances we can provide a quote without coming to your property. However if we cant, we can arrange a time that is convenient to you, to come and view your property

Yes! All our regular window cleaning customers on our main monthly schedule get a discounted price.

You pay full price for the first clean as your windows will probably be extra dirty, and if you skip a clean for any reason the next clean will be full price again, but if we cleaned your windows last month, then this month you get the discounted price.

We accept paypal, BACS, cheque or even cash on completion – whichever suits you. Please note that payment is due within 7 days of cleaning.

We bring our own water and supplies, so we can clean your windows even if no one is home and we’ll leave a ticket outlining payment options in your letterbox when we’re done.

If you have a locked gate or other access issues we’ll text you the night before asking to leave the gate unlocked or to hide a key for us.

Window Cleaning Questions

Yes! Cleaning the inside of windows is more time consuming and may cost more than external window cleaning. We also ask that customers clear window sills of all ornaments and photos before we arrive.

Only if there is no other option. For health and safety reasons we use alternative methods wherever possible and minimise work at height.

Our water fed pole system can reach windows up to 60′ high and cleans to a sparkling shine.

Usually, yes!

Our high reach pole cleaning system allows us to reach above conservatories & extensions to clean windows that would simply be inaccessible from ladders.

Our pure water cleaning system uses highly filtered and deionised water that dries naturally without spots or streaks. washing away all the dirt and dust and leaving windows to dry naturally is the best way to ensure a perfect finish every time.

Because our cleaning system is detergent free it is unaffected by rain, so on occasion in order to maintain our schedule & avoid letting our customers down we will work in light rain.

Personally we’re not fans of getting wet & cold, so we try not to do it too often! The same satisfaction guarantee apples when we clean in the rain – if it doesn’t dry perfectly just call us within 48 hours and we’ll re-clean the affected area free of charge.

Gutter Cleaning Questions

In most cases gutters only need cleaning once every 12 – 18 months. We do recommend a 6 monthly check though to make sure you catch any problems before they cause damage.

No. In dry countires gutter guards can be useful, but in our damp climate, gutter guards tend to become blocked with soggy leaves and blockages can often occur faster – they also make cleaning much harder.

Yes! Using the same high reach system we use to clean windows we can wash away the dirt and algae from your gutters, fascia and soffit to leave them sparkling.

Conservatory Cleaning Questions

No. Many people are concerned about damage to their conservatory, and rightly so! We use a high reach pole cleaning system to clean right up to the roof finials – but we never step on the roof.

Yes! Our specialist soft cleaning brushes ca wash away the algae, lichen and grime & let the light back into your home.

Yes! In many case we don’t need to use detergents at all – but if your conservatory has stubborn stains you can be sure that all the detergents we use are safe for your family & pets.

What makes us different

  • Attention to detail
  • We’re dependable
  • We’re friendly & local
  • We’re fully insured
  • 100% satisfaction guarantee
  • Health & safety aware

What Our Customers Say

Incredibly polite and prompt service. Out of five window cleaners I contacted Alex was the quickest to get back to us. He did a fantastic job on a very old house dating back to 1604 with fragile leaded windows.

He also cleaned some of the front of the house and the window and door frames. Very reasonably priced and because the work needing doing quickly he came at 6am.

I can highly recommend Alex.

Rose Snape

Thank you very much for the cleaning of both conservatories last week. I was impressed by your professionalism and efficiency.  Both conservatories have been transformed from their original state.

I would have no hesitation in recommending you to other potential customers.

We look forward to hearing from you in 12 months time.

Best regards,

Claire Cobb

Wow! What a service! We booked Integrity Window Cleaning some time ago to clear/clean our rainwater gutters and agreed a very reasonable price and a date with them. We live in a a three-storey town house and several gutters are at high level. A week before the agreed date, Alex phoned to confirm the date and time. He and his colleague arrived spot on 07:30am as promised and were finished by 08:30am. Amazing. They were very pleasant, friendly and considerate. They carried out the work and a couple of small but essential repairs, removed the gutter detritus from site, and cleaned up – all with no fuss and all for the agreed price. We were seriously impressed. Their service was excellent and professional. We have no hesitation in recommending Integrity to our friends and neighbours and in using them again in the future.

Graham

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